Top 10 Reverse Mortgage Counseling Agencies: Free & Online Options

  By Michael G. Branson

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Counseling Agency Phone Availability Languages Jumbo Approved
Cambridge Credit Counseling 888-764-7460 24 hrs. English, Spanish, Polish, Italian YES
Quickcert 888-383-8885 24 hrs. English, Spanish, or you may have own Interpreter YES
Debt Helper 888-860-4167 24 hrs. English, Spanish, or you may have own Interpreter YES
Greenpath 888-860-4167 24-48 hrs. English, Spanish, or you may have own Interpreter YES
Smart Money Housing 800-403-3807 24-48 hrs. English NO
Hancock Development 877-284-4326 24-48 hrs. English NO
Hope Inc. 888-776-0155 48-72 hrs. English NO
Money Management International 877-908-2227 48-72 hrs. English, Spanish YES
National Foundation on Credit Counseling 866-698-6322 3 Weeks English YES
Clearpoint Financial Soluitions 877-877-1995 2 Weeks English, Spanish NO

Counseling turn times are approximate and last updated 08-12-2018. All Reverse Mortgage® does not recommend any particular counseling agency.

Steps to receiving a reverse mortgage counseling certificate:

  • Request your pre-counseling document set. (Includes loan comparison, closing cost worksheet, amortization schedule, TALC – total annual loan costs)
  • Have these mandatory documents available: HUD document titled “preparing for your counseling session” and NCOA booklet “use Your Home to Stay Home” (.PDF versions provided below)
  • Determine whether or not you wish to see a counselor in person or obtain counseling by phone
  • Call around and check counselor availability and pricing. Some counseling agencies only accept payment upfront while others allow you to put their fee into the reverse mortgage closing costs.
  • After you have received your counseling you will receive three copies of your certificate in the mail and have the option to have your counselor fax or email a copy of the certificate to your lender.

The U. S. Department of Housing and Urban Development (HUD) requires that homeowner(s) interested in pursuing a Home Equity Conversion Mortgage (HECM) receive mandatory counseling regarding the implications of and alternatives to a reverse mortgage from a HUD-approved HECM counseling agency.

We are required by HUD regulations to provide you with a list of reverse mortgage counseling agencies. The list must include all HUD-approved counseling intermediaries that can provide telephonic counseling, as well as five (5) counseling agencies within your local area, state or both, with at least one of the local agencies located within a reasonable driving distance for the purpose of face-to-face counseling.

To receive your local list please request your pre-counseling documents above or call Toll Free (800) 565-1722. 

Mandatory Documents for Your Reverse Mortgage Counseling Session

Additional Documents for CA Homeowners

Counseling & vested interest:

  • Independent reverse mortgage counseling is required prior to closing for the borrower and co-borrower, who will have a vested interest at closing
  • Power of Attorney or Guardian/Conservator must be counseled on behalf of any borrower(s) or vested owner(s) that are legally incompetent.

Note: POA for convenience is not permitted at this time

  • CA and AZ – Counseling must be completed prior to application
  • TX – Counseling must be completed at least 5 days prior to closing. The TX counseling cert is good for 180 days.

Note: See state regulations for additional requirements and timing.

What happens after Reverse Mortgage Counseling?

After you have completed your counseling session you will be mailed a certificate of completion (view sample document). This Counseling certificate should be signed and returned to your lender if you wish to proceed with the processing of the loan. No 3rd party services may be ordered such as Appraisal, Title, Escrow until the lender has your signed certificate in hand.

Additional resources:

Author Michael Branson

About the Author

Michael G. Branson

Michael G. Branson (CEO All Reverse Mortgage Inc. and moderator of ARLO™) has 40 years of experience in the mortgage banking
industry and has devoted the past 14 years to reverse mortgages exclusively. Michael G. Branson was part of the team that introduced the first fixed-rate
jumbo reverse mortgage to market, which was sold to a private investor in 2007. Mike can be reached at
Author Michael Branson Email

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