Among those most impacted by the current postal strike are Canadian small businesses particularly given the anticipation of the approaching busy holiday season. The potential for disruption and delays for online shoppers is particularly concerning. To mitigate against these disruptions, the Canadian Federation of Independent Businesses has recommended that small businesses be prepared to switch to e-transfer to send and receive payments and to consider using alternative shipping services to move their products. Here’s are a few more helpful tips to minimize disruption during the postal service strike:
Diversity how your communicate with your customers
To avoid disruption of service to your customers, stay in communication through other channels using either social media and/or email. Make sure to provide updates on the postal strike as they’re released. Inform them that they may experience a delay in their deliveries due to the strike. If you haven’t already, ask your customers to sign-up for online bill payments to mitigate the strike issue and be sure to clarify that late fees won’t be waived as a result of the strike unless otherwise stated.
Explore private couriers as your best option
As a temporary solution, use an alternative or private courier to minimize service disruption and delivery to your customers. Keep in mind that in some cases, this can double shipping costs. Consider what your profit margins allow for.
How the postal strike affects Amazon sellers
If you’re an Amazon seller, Amazon still expects its sellers to meet delivery standards despite a postal strike and will not remove any negative reviews the shop gets because of the strike. As a result, sellers can either put their shop in vacation mode or switch to a different courier. While mail and parcels will not be picked up or delivered where 24-hour postal walkouts are underway, regular service is still being offered in other locations, so being aware of the impact to your service area is also a good measure
While the Canada Post strike will inevitably cause some inconvenience and disruption to small businesses, keeping informed and adjusting to mitigate against disruptions is an excellent way to ensure the happiness of your customers and success of your business. For more helpful tips and information for your small business, be sure to check the Bullfrog Blog frequently.